Returns & Refunds

Last updated: October 14, 2026

30-day returns

You can request a return of your Novaloum chart within 30 days after delivery.

Start a return

Email support@novaloum.com with your order number to request a return and receive instructions. Wait for the return instructions and confirmed return address before sending your chart back.

Damaged or incorrect delivery

If your chart arrives damaged or you receive the wrong item, email support@novaloum.com with your order number and photos so we can review the issue and help.

Return and refund questions

For questions about your chart, return, or refund, contact support@novaloum.com. Rights and remedies provided by applicable consumer law continue to apply.